Shipping policy

Please allow 48 hours for order processing (Excluding weekends or holidays). Orders will be shipped within 5 to 7 Business days after the 48 hour processing time, via USPS. 

Shipping times are an estimate & may be subject to USPS delays.  De'Vine Beauty Shop® is not responsible for delayed shipping on the part of USPS. There will be no refunds for delayed shipping on behalf of USPS.

Incorrect Shipping Address Policy

  1. The customer is responsible for providing the correct mailing address before submitting your order. 
  2. We are not responsible for goods delivered to the wrong address provided at the time of ordering. If you happen to notice that you entered the wrong address, you can email us at customerservice@devinebeautyshop.com with the correct shipping.
  3. Once your shipping confirmation email has been issued we will not be responsible for the incorrect address & the following delivery, NO REFUNDS will be provided.
  4. There may be additional charges to Re-ship. (Shipping Charges are Non-Refundable)

 

Returned To Sender Policy

  1. De'Vine Beauty Shop® is not responsible for packages delivered incorrectly or lost due to incorrect/incomplete shipping information or unsecured locations provided by a customer.
  2. No refunds will be provided if any part of the address is incorrect or the delivery location is not secure.

Lost Or Stolen Package Policy

If your package is lost or stolen please see below:

  1. De'Vine Beauty Shop® is not responsible for lost or stolen packages that have a confirmed delivery to the address entered for an order but we will help you resolve the issue. Please send an email to customerservice@devinebeautyshop.com and contact USPS to make a claim on the lost package.
  2. Once De'Vine Beauty Shop® receives the email will confirm delivery to the provided address, date of delivery, as well as, tracking & shipping carrier information for the customer to investigate. 
  3. If the customer has directly contacted the carrier, and the carrier is unable to locate the missing package, please contact us at customerservice@devinebeautyshop.com with the case number provided from the carrier and we will further assist.

Damaged Order Policy

If your product arrived damaged please email customerservice@devinebeautyshop.com with a photo of the damaged product and we will send you a new product free of charge.